Privacy Policy
Flamm Bodrum considers it a principle to protect the privacy of information shared by those who visit its internet site. Therefore, this “Privacy Policy” is created in order to inform you by explaining the conditions and terms regarding the use of personal information shared by the users/visitors (“Data Owner”) of the www.flammbodrum.com internet site (“Site”) operated by Sempe Turizm Otelcilik Ltd. Şti. (“Company”). The services provided by Flamm Bodrum will be referred to as “Service”.
WHAT ARE PERSONAL DATA AND DATA PROCESSING?
Within the framework of the “Privacy Policy”, personal information (name, surname, TC identity number, etc.) related to your identity, as well as address and phone information, professional information, IP address, bank account information, etc. that can be associated with you (“Personal Data”), and a special type of it, Special Qualified Personal Data, refers to sensitive personal data such as your information regarding race, ethnic origin, political beliefs, philosophical beliefs, religion, sect or other beliefs, dress and appearance, membership in associations, foundations or unions, health, sexual life, conviction and security measures, as well as biometric and genetic data (“Special Qualified Personal Data”) and constitutes the subject matter of this “Privacy Policy”.
SCOPE OF THE PRIVACY POLICY
As part of the services provided, Flamm Bodrum may collect, store, and/or transfer personal information about you within the scope of this “Privacy Policy”. Such personal data processing activities are carried out in accordance with the Personal Data Protection Law numbered 6698. Our site may contain links to third-party websites and your data may be transferred to third parties. This “Privacy Policy” does not reflect the privacy practices of the third parties to whom information is transferred and Flamm Bodrum is not responsible for their privacy policies and/or personal data processing activities. This “Privacy Policy” does not cover practices or information collected through third-party websites and/or platforms, links on the Flamm Bodrum website, information collected through Flamm Bodrum’s sponsored events or programs, or information collected through Flamm’s application…
What personal data is being processed?
Under this heading, some of your personal information may be processed by the Company within the scope of the services provided on the Site. These personal information may include: Your identification information, contact information, user/customer transaction information (necessary information directly related to your reservation, information about your stay and visit at the Hotel, information about your product or service purchase, etc.), payment information, information of individuals staying with you, records relating to your marketing and communication preferences, your IP address, pages viewed on our site, data identifying your mobile device if you visit our site with your mobile device, and any other type of information that we may collect, process, and store if you explicitly choose and approve or obtain open approval from third parties. Anonymized data that cannot be returned is processed without being subject to the provisions of this Privacy Policy as personal data under the KVKK.
What is your personal data being processed for?
Your personal information may be processed for the purpose of providing you with the best possible service for the service you request from Flamm Bodrum, realizing your needs and expectations with the products and services offered, providing our customers with the desired level of hospitality and personal experience, making the necessary planning, evaluation, and work by our business units to benefit from our products and services; providing correspondence, notification, and reservation confirmations related to hotel and accommodation services; customizing products and services according to the preferences, usage habits, and needs of relevant persons; tracking, evaluating, and responding to requests, suggestions, and complaints from relevant persons, managing customer satisfaction and implementing planning, statistics, and satisfaction evaluation studies; determining and implementing commercial, legal, and business strategies, ensuring the legal, technical, and commercial-business security of the Company and relevant individuals who are in business relationship with the Company, and conducting business and commercial relationships. Your personal information may also be processed for the purpose of providing better and more reliable products and services, maintaining sustainability, and providing better customer service, carrying out market research, customer satisfaction and opinion surveys, and marketing and communication activities, and fulfilling legal obligations.
We process your personal data collected in accordance with the above objectives based on one or more of the following legal reasons:
-Your explicit consent,
-The mandatory provisions of the laws and regulations in force in the Republic of Turkey,
-The need to protect your life or physical integrity in the event that it is impossible to obtain your consent due to factual impossibility,
-Necessary for the performance of the contract concluded between you and us,
-The processing of your personal data is necessary for the fulfillment of our legal obligations, -Your personal data is publicly disclosed by you,
-The processing of your personal data is necessary for the use or protection of our legal or contractual rights as a company,
-The processing of your personal data is necessary for our legitimate interests, provided that it does not harm your fundamental rights and freedoms.
We store all of your processed personal data by taking all necessary administrative and technical measures, ensuring that the data is stored in accordance with the periods specified by the KVKK and other legislation, and maintaining it as long as the above legitimate purposes exist.
WHO ARE YOUR PERSONAL DATA SHARED WITH?
The Company may transfer the personal data of the Data Owner to third parties, both domestically and abroad, who provide services to the Company, to the extent necessary for the provision of such services, in order to achieve the purposes specified in this Privacy Policy.
The company may share your personal data with third parties, including external service providers, such as law firms, authorized institutions and organizations, research companies, storage, archiving, and information technology support (server, hosting, software, cloud computing, etc.), and consulting firms, in order to improve the Data Owner experience (including improvement and personalization), to ensure the security of the Data Owner, to detect fraudulent or unauthorized uses, to make operational evaluations, to fix errors related to the site services and to achieve any of the goals outlined in this Privacy Policy, including those who send SMS, email, newsletters. Additionally, some of the personal data obtained by Flamm Bodrum specified in this “Privacy Policy” may be shared with advertisers to customize advertisements to the target audience, only collectively with information from other users. For this purpose, no personal information is given, only a number of analyses related to user tendencies are performed, the information is anonymized to carry out statistical studies and used for segmentation purposes.
Flamm Bodrum may disclose your Personal Data for any of the following reasons:
- in accordance with legal requirements;
- to comply with administrative and judicial procedures and administrative or judicial authorities’ requests;
- for the purpose of implementing the Service Terms;
- for the purpose of protecting its operations;
- for the purpose of carrying out reasonable measures to protect Flamm Bodrum’s rights, privacy, security, or property, or to limit damages that may be incurred. Users have access to and can only change all the information shared by them on the site. No third party outside Flamm Bodrum can access these information without your consent and change them. When you make a transaction on the site, you agree to have your financial information, which is necessary to carry out the transaction, given to third parties (banks, credit card companies, etc.) required for this purpose. The information to be shared includes all financial information required, including credit card number, expiration date, CVV2. This type of information is not processed by Flamm Bodrum.
As a data owner, what are your rights?
We would like to inform you that you have the following rights regarding the data processed within the company:
(1) To learn if your personal data is being processed,
(2) To obtain information on your personal data if they are processed,
(3) To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
(4) To learn who the third parties are in the domestic and/or foreign countries to whom the data are transferred, and which data are transferred,
(5) To request correction of any errors or inaccuracies in your processed personal data,
(6) To request notification of correction, deletion or destruction of your personal data to the third parties to whom your personal data have been transferred,
(7) To request deletion or destruction of your processed personal data if the reasons requiring processing have ceased or if your personal data have lost their relevance,
(8) To object to a result produced against you by analyzing your processed personal data exclusively through automated systems,
(9) You have the right to claim compensation for damages if your personal data are processed contrary to the law.
Your requests will be evaluated promptly and free of charge and concluded within thirty days, at the latest, depending on the nature of the request. We can accept or reject your requests directed to the company, and we can communicate the answer in writing or electronically to the person who made the request, with the reason for rejection. If the request is accepted, we are obliged to fulfill it immediately as the company. If the request is rejected by the company, if you are not satisfied with the response, or if there is no response, you can file a complaint with the Personal Data Protection Board within thirty days from the date when the response was notified to you, or within thirty days after the end of the thirty day period in case of no response.
In addition, you can use your right to opt-out from receiving any commercial electronic message from Flamm Bodrum by notifying info@flammbodrum.com for free.
“How long are your personal data stored?”
Flamm Bodrum will store your Personal Data for the duration required by the processing purposes specified in this Privacy Policy, unless a longer storage period is required or allowed by the relevant legislation. In addition, the Company may store personal data for the period of time determined by the applicable statute of limitations, but only to the extent necessary to carry out necessary defenses in the event of any dispute between the Company and the Data Owner.
“Ensuring Data Security”
Flamm Bodrum promises to keep personal information confidential, consider it a duty of confidentiality, provide necessary and reasonable protections to ensure the privacy, security and integrity of personal data, and take all necessary precautions to prevent the loss, abuse, illegal use, alteration or compromise of personal data, and to prevent the full or partial disclosure of personal information to the public or unauthorized use or disclosure to a third party, within the limits of legal obligations. If links to other applications are provided through the site, the Company does not assume any responsibility for the privacy policies or contents of those applications.
POLICY UPDATE
Flamm Bodrum reserves the right to change the contents of this Privacy Policy at any time in order to maintain and make its privacy and data protection principles up to date and in compliance with relevant legislation. Any changes made to the Privacy Policy will be announced on the Flamm Bodrum website. Therefore, we suggest that you review the Privacy Policy periodically. The provisions of the Privacy Policy that Flamm Bodrum changes will become effective on the date of publication on the Site. Continuing to use the Site after changes have been made will mean that the changes have been accepted by you.
CONTACT US
You can send your questions, concerns, or complaints regarding the interpretation or implementation of this Policy to the contact addresses below.
Contact information:
Sempe Turizm Otelcilik Ltd, Şti. (“Company”)
E-mail: info@flammbodrum.com Address: Gölköy Mah. 30. Sok. No:3 Bodrum/Muğla